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SHIPPING & RETURNS

SHIPPING POLICY

Thank you for choosing QSA Lanedri for your high-end audio cable needs. We pride ourselves not only on the quality of our products but also our commitment to delivering them to you as swiftly and securely as possible. Below you'll find details about our shipping policies and procedures.

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1. Shipping Locations:
We ship worldwide to all countries that are serviced by our express delivery partners.

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2. Shipping Method:
All orders are shipped via express delivery to ensure that your product reaches you in the shortest time possible and in perfect condition.

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3. Shipping Time:

  • Orders are typically processed within 1-2 business days when available in stock.

  • Once dispatched, express delivery usually ensures delivery within 3-7 business days depending on your location. We'll provide you with a tracking number so you can monitor your package's journey to you.

 

4. Shipping Fees:
Shipping fees vary based on the destination and the weight of the package. The exact shipping fee will be displayed during the checkout process.

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5. Customs, Duties & Taxes:
All international orders may be subject to customs fees, import duties, and taxes once they reach the destination country. These charges are the responsibility of the recipient, as we have no control over these government-imposed charges and cannot determine what they might be.

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6. Damaged/Lost Shipments:
If you believe your package was damaged during shipping or if you haven't received your package within the expected timeframe, please contact us immediately at lanedri@qsa-lanedri.com. We are dedicated to resolving such issues promptly.

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7. Packaging:
We understand the importance of privacy and discretion. Our products are packaged with utmost care, ensuring they arrive in pristine condition. Additionally, our packaging is discreet, with no specific branding that indicates the nature of the contents.

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8. Contact Information:
For any shipping inquiries, product questions, or to place an order directly, please email us at lanedri@qsa-lanedri.com.

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Thank you for trusting QSA Lanedri. We look forward to serving your audio needs.

​​RETURN & EXCHANGE POLICY​

At QSA Lanedri, we stand behind the superior quality of our high-end audio cables. We understand the importance of complete satisfaction with your purchase. Our return and exchange policy is designed to offer you peace of mind while ensuring the utmost fairness.

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1. 30-Day Money-Back Guarantee:
We proudly offer a 30-day money-back guarantee on the Gamma and Ultimatum series of our products. If, for any reason, you're not fully satisfied with your purchase from these series, you can return them for a full refund within 30 days from the date of purchase.

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2. Return Conditions:

  • Products must be returned in their original condition, with all included packaging and accessories.

  • Products must not show signs of wear or damage in any way.

  • Proof of purchase is required for all returns and exchanges.

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3. Exchanges:
If you wish to exchange a product, you can do so within the 30-day period. The returned product must meet the conditions mentioned above. Please contact us first to ensure the desired product for exchange is in stock.

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4. Non-Refundable Items:

  • Any products not belonging to the Gamma or Ultimatum series are not eligible for the 30-day money-back guarantee.

  • Any products damaged due to misuse, neglect, or failure to follow the product's care instructions.

 

5. Return Shipping:

  • Return shipping costs will be the responsibility of the customer.

  • We recommend using a trackable shipping method when returning items to ensure they reach us safely.

 

6. Refunds:

  • Refunds will be processed using the original method of payment once we have received and inspected the returned product.

  • Please allow up to 10 business days for your refund to be processed and reflected in your account.

 

7. Initiate a Return or Exchange:
To start the return or exchange process, please contact our customer service team at lanedri@qsa-lanedri.com. They'll guide you through the steps and provide any additional information you might need.

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8. Changes to Return & Exchange Policy:
QSA Lanedri reserves the right to modify or amend this policy at any time. Any changes will be communicated on our website.

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Thank you for choosing QSA Lanedri for your high-end audio needs. We're committed to ensuring your utmost satisfaction.

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